Cancellation Policy

1. Booking Confirmation

All bookings are confirmed upon receipt of the deposit. We will send a confirmation email or WhatsApp message within 24 hours, including itinerary details and payment information.

2. Cancellation policy

3. Itinerary change

To change your travel dates, please notify us at least 15 days in advance. Changes may incur additional fees, depending on supplier policies and availability.

For itinerary changes due to force majeure (e.g., natural disasters, pandemics, policy shifts), we will do our best to assist with adjustments and negotiate refund options based on the specific circumstances.

4. Refund process

Refunds will be processed within 10–15 business days after your cancellation request is received. The refund will be issued back to the original payment method.

International bank transfers may take additional time, depending on your bank's processing speed.

5. Special Cases

• If a service is canceled due to supplier issues, we'll provide a full refund or an alternative option.
• No refunds for unused services due to personal reasons (e.g., missing a tour).
• For insurance claims, please contact your insurer directly.

6. Contact Us

To cancel your reservation or if you have any questions, please contact us via: